FAQ

How do I buy tickets?

Online @ eventbrite.com. For all Mexican dances you can purchase tickets at Envios Jenny, Los Forasteros and Botas México.

When is your box office open?

The box office is only open when the venue is open. For advance tickets, please purchase online, or one of the outlets listed above.

Refunds

All sales are final, there are no refunds offered for tickets purchased. Please make sure to bring your ID. No ID, no entry.

What’s the difference between will call and print-at-home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print-at-home. To pick up your will call tickets, bring your ID to the box office on the night of the show to collect your tickets. If you order print-at-home tickets, you can download and print your tickets from the confirmation sent to your email.

Someone else is buying me tickets online. How can I pick them up at will call?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

  • A photocopy of the original purchaser’s picture ID

  • The last 4 digits of the credit card used to purchase the tickets

  • The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

The show is sold out. Will you be releasing any tickets?

No.

How can I be guaranteed tickets for a big show?

The best way is to purchase them online and purchase them early!

Do you provide seating?

Most shows are standing room only; however, typically, we have some tables and chairs that are available on a first come, first served basis We also have premier VIP seating in front of the stage. VIP table reservations can be made at Envios Jenny’s (303) 326-0958.

Can I go in and out?

No re-entry is allowed.

What kind of ID do I need to drink?

A valid government issued ID such as a drivers license, military ID, state ID card or a passport.

I’m not 18. Can I attend a show with a parent?

First, check the age restrictions on the show listing. If a show is listed as ALL AGES, a person under 18 can attend with their parent/guardian. For 18 and up shows, we have to be strict regarding the age limit, sorry.

Where is your parking lot?

The Stampede has ample parking, all of the spaces in front of the venue as well as the Kaiser parking lots are available on show nights.

Do you have a dress code?

Clothing is required, the style is up to you.

Do you have a coat check?

Yes, during winter months.

Is there food?

Yes we have a wonderful menu!

Where can we smoke?

Smoking is not permitted at all inside the venue. There is a smoking patio located to the left of the building as you enter.

Will you call me a taxi?

Absolutely! Ask anyone in a staff shirt, and we will make it our first priority.

Do you have a bar inside?

Yes, we have a full selection of beer and liquor as well as soft drinks and water.

How do I get t-shirts or sweatshirts from a band?

You can buy band merchandise at the show so you might want to bring along some extra cash because most merchandise sellers are cash only.

Can I bring in a messenger bag or backpack?

No backpacks of any kind, sorry. This is for safety reasons.

I am in a wheelchair or have special needs? Can you accommodate?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant and includes an elevator.

What is your photo policy?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.