Frequently Asked Questions

How do I buy tickets?

Online @ Eventbrite.com, For all Mexican dances you can purchase tickets at Envios Jenny, Mi Pueblo Markets and Botas México.

When is your box office open?

The box office is only open when the venue is open. For advance tickets, please purchase online, or one of the outlets listed above.

Refunds

All sales are final, there are no refunds offered for tickets purchased. Please make sure to bring your ID. No ID no entry.

What’s the difference between Will Call and Print at Home?

When ordering your tickets online or over the phone you can request to pick your tickets up at the club (will call) or have them send you an email with tickets that you can download and print at home. To pick up your will call tickets, bring your ID to the box office the night of the show to collect your tickets. If you order Print at home tickets, you can download and print your tickets from the confirmation sent to your email.

SOMEONE ELSE IS BUYING ME TICKETS ONLINE, HOW CAN I PICK THEM UP AT WILL CALL?

If you are picking up someone else’s tickets, this is what you will need in order to pick them up:

A photocopy of the original purchaser’s picture ID
The last 4 digits of the credit card used to purchase the tickets
The purchaser’s signature verifying that you may pick up their tickets, for example, “(Your name) has my permission to pick up my tickets.”

Preferably you should have all of this on the same page. And DON’T forget to bring your own ID!

I’M SUPPOSED TO BE ON THE GUEST LIST...

If you are supposed to be on a guest list, be sure you know the name of the person who has put you on the list. It is also a good idea to confirm with that person that you are on the list 24 hours before the show. Valid ID is always required, and it is essential when you are picking up tickets at Will Call or from the Guest list. We are not responsible for mistakes made by band members, radio stations, or other promotional groups, although we will follow up on guest list questions to the best of our ability

THE SHOW IS SOLD OUT, WILL YOU BE RELEASING ANY TICKETS?

No.

I AM BUYING A TICKET TO YOUR SHOW FROM SOMEONE ELSE, HOW DO I KNOW THAT THEY DID NOT JUST XEROX THE PRINT AT HOME TICKET?

You do not. Do not purchase print at home tickets from someone you do not know. ALL tickets are scanned at the door and a photocopied ticket will not gain you admittance to the venue. Buyer Beware! Each barcode will only scan once – once it’s been scanned by our door guys, it won’t work again, so be careful!

HOW CAN I BE GUARANTEED TICKETS FOR A BIG SHOW?

The best way is to purchase them online and purchase them early!

DO YOU PROVIDE SEATING?

Most shows are standing room only; however, typically, we have some tables and chairs that are available on a first come, first served basis We also have premier VIP seating in front of stage.

CAN I GO IN AND OUT?

No Re Entry is allowed.

WHAT KIND OF ID DO I NEED TO DRINK?

A valid government issued ID such as a drivers license, military ID, state ID card or a Passport. Sorry, but your college ID or work ID will not do.

I’M NOT 18, CAN I ATTEND A SHOW WITH A PARENT?

First, check the age restrictions on the show listing. If a show is listed as ALL AGES, a person under 18 can attend with their parent/guardian. For 18 and up shows, we have to be strict regarding the age limit, sorry.

WHEN WILL THE SHOW END?

The end of a set is at the discretion of the performing act (although we contract them for a minimum set length – anywhere from 45 minutes to 90 minutes, depending on the act). All Ages shows will usually end by 11PM, 18 and up shows will generally last to at least midnight or as late as 2:45 AM

WHERE IS YOUR PARKING LOT?

The Stampede has ample parking, all of the spaces in front of the venue plus the rest of the office building are all available to Stampede patrons.

DO YOU HAVE A DRESS CODE?

Clothing is required, the style is up to you.

DO YOU HAVE A COAT CHECK?

Yes, during winter months.

IS THERE FOOD?

Yes we have a wonderful menu!

WHERE CAN WE SMOKE?

Smoking is not permitted at all inside the venue. There is a smoking patio located to the left of the building as you enter.

WILL YOU CALL ME A TAXI?

Absolutely! Ask anyone in a staff shirt, and we will make it our first priority.

DO YOU HAVE A BAR INSIDE?

Yes, we have a full selection of beer and liquor as well as soft drinks and water.

HOW DO I GET T-SHIRTS OR SWEATSHIRT FROM A BAND?

You can buy band merch at the show so you might want to bring along some extra cash because most merch sellers are cash only

CAN I BRING IN A MESSENGER BAG OR BACKPACK? WHAT ABOUT A COAT CHECK?

No backpacks of any kind, sorry. This is for safety reasons.

I AM IN A WHEELCHAIR OR HAVE SPECIAL NEEDS? CAN YOU ACCOMMODATE?

We always do everything we can to make sure that every guest we have is comfortable. Our building is ADA compliant and includes an elevator.

WHAT IS YOUR PHOTO POLICY?

Our policy is that you are allowed to bring in cameras. However, that may differ from the bands policy and the bands policy wins. Almost every band is ok with small digital cameras or point and shoots. Almost no band is ok with professional grade photographers without prior approval. Call the box office the day of show (usually late in the day) and we should know the band’s official photo policy.